Shipping policy

 

What is your current turnaround time?

All of our boxes ship within 1 to 2 business days of purchase. Orders placed on a Sunday will ship the following Monday. We do not ship on national holidays.

How long will my order take to ship?

Orders take 3-8 business days to deliver via standard shipping, depending on where it's going. Express shipping takes 1-2 business days.

When you check out, estimated delivery dates will be provided for each shipping service. Please note: these shipping timelines are estimated by our couriers, and we are not responsible for any delays once they leave our HQ.

Do you offer local curbside pickup for Santa Fe residents?

If you are in Santa Fe and are interested in placing an order, we would love to get your package to you quicker, safer and with a smaller carbon footprint. Simply choose “Pickup” at checkout and instructions along with the full address will be emailed to you.

Do you ship internationally?

Unfortunately, we do not ship outside of the US at this time. If you’re one of those people who don’t take no as an answer shoot us an email at hello@shopgoodgrief.com and we’ll see what we can do.

I received a delivery confirmation, but my recipient never received their box. Help!

More often than not, the package might be hiding somewhere; please make sure the recipient does a thorough check. If the package stil hasn’t turned up, we would be happy to file a claim with the courier to help track down the package.

How do your boxes ship?

We made the deliberate choice to use a single box for both our products and for shipping. If you need your box to arrive in pristine condition, please send us an email at hello@shopgoodgrief.com and we will mail it in a 100% recycled mailer bag. Read more about our Commitment to Sustainability.