Shipping & Delivery
All of our boxes ship within 1 to 2 business days of purchase. Orders placed on a Sunday will ship the following Monday. We do not ship on national holidays.
Orders take 3-8 business days to deliver via standard shipping, depending on where it's going. Express shipping takes 1-2 business days.
When you check out, estimated delivery dates will be provided for each shipping service. Please note: these shipping timelines are estimated by our couriers, and we are not responsible for any delays once they leave our HQ.
If you are in Santa Fe and are interested in placing an order, we would love to get your package to you quicker, safer and with a smaller carbon footprint. Simply choose “Pickup” at checkout and instructions along with the full address will be emailed to you.
More often than not, the package might be hiding somewhere; please make sure the recipient does a thorough check. If the package stil hasn’t turned up, we would be happy to file a claim with the courier to help track down the package.
We made the deliberate choice to use a single box for both our products and for shipping. If you need your box to arrive in pristine condition, please leave a note when you check out and we will mail it in a 100% recycled mailer bag. Read more about our Commitment to Sustainability.
Returns & Exchanges
Due to the nature of our company (gifting), all our boxes are final sale and are not eligible for returns, refunds or exchanges. With that being said, if for any reason you’re not happy please reach out to us at email@example.com.
If you request to cancel your order before it has left our HQ, we would be happy to cancel your order. However, once an order has shipped, we do not offer any cancellations.
Bummer! We try to pack each box as carefully as possible, but sometimes accidents happen in transit. Please contact us at firstname.lastname@example.org within 24 hours of delivery and include images of the damages (the packaging and contents) so we can file a claim. We will send a replacement straight away at no additional cost.
If your package is returned to us, there will be a $10 restocking fee. If a personalized card is included in the order, the cost of that will also be deducted from the refund amount. Shipping fees will not be refunded.
We are constantly receiving new inventory, however, we know time is of the essence when gifting a care package and we will work with you to come up with a solution. If there is something you have your eye on and it's out of stock, please email email@example.com and we will be able to either send you a similar or recommended product or email you once it's back in stock.
No, we do not collect email information for recipients so they will not receive any notifications regarding the order. If you do not include a card with your purchase, a packing slip will be included so they know who the gift came from. No payment information is displayed on the packing slip.
We accept all major credit cards including Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Apple Pay and Google Pay.
Please double check your coupon code is still valid, as they are often only valid for a certain period of time and are usually limited to one per customer. If your coupon code still isn't working at checkout, please email us on firstname.lastname@example.org and we'd be happy to help redeem your offer.
If you enter the wrong shipping address, please email us at email@example.com as soon as possible. If it hasn't shipped, we can change the shipping address on our side.
If you enter the wrong billing address, we are unable to change it on our side due to security reasons. This billing address is not included on the packing slip.