FAQ

All of our boxes ship within 1 to 2 business days of purchase. Orders placed on a Sunday will ship the following Monday. We do not ship on national holidays.

Orders take 3-8 business days to deliver via standard shipping, depending on where it's going. Express shipping takes 1-2 business days.*

*Due to COVID-19, carriers are experiencing unprecedented shipping delays. Please continue to check your tracking for updates. Thank you for your patience.

If you are in Santa Fe and are interested in placing an order, we would love to get your package to you quicker, safer and with a smaller carbon footprint. Simply choose “Pickup” at checkout and instructions along with the full address will be emailed to you.

Unfortunately, we do not ship outside of the US at this time. If you’re one of those people who don’t take no as an answer shoot us an email at hello@shopgoodgrief.com and we’ll see what we can do.

More often than not, the package might be hiding somewhere; please make sure the recipient does a thorough check. If the package stil hasn’t turned up, we would be happy to file a claim with the courier to help track down the package.

We made the deliberate choice to use a single box for both our products and for shipping. If you need your box to arrive in pristine condition, please leave a note when you check out and we will mail it in a 100% recycled mailer bag. Read more about our Commitment to Sustainability.

Due to the nature of our company (gifting), all our boxes are final sale and are not eligible for returns, refunds or exchanges. With that being said, if for any reason you’re not happy please reach out to us at hello@shopgoodgrief.com.

Because we’re quick to ship, we are unable to offer cancellations at this time.

Bummer! We try to pack each box as carefully as possible, but sometimes accidents happen in transit. Please contact us at hello@shopgoodgrief.com within 24 hours of delivery and include images of the damages (the packaging and contents) so we can file a claim. We will send a replacement straight away at no additional cost.

Yes, please get in touch with hello@shopgoodgrief.com and we would be happy to discuss options.

We are constantly receiving new inventory, however, we know time is of the essence when gifting a care package and will work with you to come up with a solution. If there is something you have your eye on and it's out of stock, please email hello@shopgoodgrief.com and we will be able to either send you a revised version of that care package or email you once it's back in stock.

Yes, we love taking on special projects and would love to work with you to create custom care packages. Please get in touch with hello@shopgoodgrief.com and we would be happy to discuss options.

No, we do not collect email information for recipients so they will not receive any notifications regarding the order. If you do not include a card with your purchase, a packing slip will be included so they know who the gift came from. No payment information is displayed on the packing slip.

We accept all major credit cards including Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay and Google Pay.