Refund policy

 

What is your return/exchange policy?

Due to the nature of our company (gifting), all our boxes are final sale and are not eligible for returns, refunds or exchanges. With that being said, if for any reason you’re not happy please reach out to us at hello@shopgoodgrief.com.

Can I cancel my order?

If you request to cancel your order before it has left our HQ, we would be happy to cancel your order. However, once an order has shipped, we do not offer any cancellations.

My package arrived damaged. Now what?

Bummer! We try to pack each box as carefully as possible, but sometimes accidents happen in transit. Please contact us at hello@shopgoodgrief.com within 24 hours of delivery and include images of the damages (the packaging and contents) so we can file a claim. We will send a replacement straight away at no additional cost.

For more information, please visit our FAQ page.